The importance of Up-selling and Extra-caring in Business
In 2009, while receiving training on a new job I got, the South African consultant made mention of "upselling" and I was hearing the word for the first time. She said beyond what customers request for, we must be eager to tell customers about other products of the organization that they may not be aware of, but may like to experience. Sometime ago, I visited a shop to buy some provisions and the way the young lady there was talking about some other products they had, I actually felt like buying the entire shop. Beyond good customer service, I believe it takes both passion for that business and an ownership mentality of the business for you to upsell and inspire customers to want to buy more than they originally planned to. Extra-caring is also related to this and it is something I have admired in some businesses in recent times. I once bought a gadget from a computer shop in Sapele, and later that evening, the owner of the shop who I just met, actual...
